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Change Management Specialist


The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This role focuses on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The Change Management Specialist will work to drive faster organizational adoption, higher ultimate utilization and overall proficiency with the changes that impact employees.

JOB DESCRIPTION

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. 
Support the design, development, delivery and management of communications. 
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
Define and measure project or initiative success metrics and monitor change progress.
Conduct impact analyses, assess change readiness and identify key stakeholders. 
Provide input, document requirements and support the design and delivery of training programs. 
Support and engage organizational leaders and stakeholders throughout change initiatives.
Track and report issues. 
Coordinate efforts with other specialists.


QUALIFICATION AND EXPERIENCE
Post-secondary education - a degree in Psychology, Sociology or related field is an asset. 
Minimum 3 years’ work experience in change management and: 
·         CCMP Certification or Certification in an ACMP recognized methodology   
·         Experience with large-scale organizational change efforts   
·         Strong coaching background
Ability to clearly articulate messages to a variety of audiences. 
Ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward looking with a holistic approach.
Organized with a natural inclination for planning strategy and tactics. 
Problem solving and root cause identification skills. 
Able to work effectively at all levels in an organization. 
Must be a team player and able to work collaboratively with and through others. 
Acute business acumen and understanding of organizational issues and challenges. 
Familiarity with project management approaches, tools and phases of the project lifecycle. 

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