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DESKTOP SUPPORT ANALYST


Our busy office currently has an opportunity for a professional individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the organization. The Desktop Support Analyst will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth.

 

Responsibilities

Responsible for the ongoing maintenance and future planning needs of the company’s desktop infrastructure

Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

Resolve software, hardware and device issues reported by the end user and escalate issues to 2nd level support

Provide on call after-hours support on alternating shifts.

Installation, configuration and ongoing usability of desktop hardware and software

Offer systems support to IS personnel

Troubleshoot hardware and software issues in person, remotely and via phone

Acquire hardware and software assets in a timely manner to ensure deployment timelines are met

 

Qualifications

Education: Computer Science or related discipline (degree or diploma)

A+ certification, or related certifications

2+ years Desktop support experience

Proven ability to offer high level desktop support

Demonstrated ability in desktop design

Experience in using Helpdesk Ticketing Systems

Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset

Ability to meet deadlines and manage stress efficiently in high-pressure situations

Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Strong sense of discretion and confidentiality required

Vehicle and valid license in good standing

Excellent written and verbal communication skills

ITIL Certification as asset

Ability to provide after-hours support on a weekly rotation including holidays

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