Close mobile menu CLOSE

Desktop Support Analyst


First Level support responsible for resolving end user issues and escalation to Subject Matter Experts.  Responsible for resolving hardware, software and deployment/configuration/monitoring of assets.


  • Responsible for the ongoing maintenance & future planning of the company’s desktop infrastructure
  • Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications & software patches for desktop applications to ensure they solve desktop issues
  • Manage and monitor IT Support Desk Ticket system and provide ongoing administrative support
  • Resolve software, hardware & device issues reported by the end user & escalate accordingly.
  • Provide on call after-hours support on alternating shifts.
  • Support installation, configuration and ongoing usability of desktop hardware and software
  • Offer systems support to IT personnel
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Acquire hardware and software assets in a timely manner to ensure deployment timelines are met


The Successful Candidate will have:

  • Education: Computer Science or related discipline (degree or diploma)
  • A+ certification, or related certifications
  • 2+ years Desktop Support experience (Level 1)
  • Proven ability to offer high level desktop support; Demonstrated ability in desktop deployment
  • Experience in using Helpdesk Ticketing Systems
  • Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset
  • Ability to meet deadlines and manage stress efficiently in high-pressure situations
  • Understanding of IT principles and ability to communicate technical concepts to a varied audience
  • Strong sense of discretion and confidentiality required
  • Vehicle and valid license in good standing
  • Excellent written and verbal communication skills
  • ITIL Certification as asset
  • Ability to provide after-hours support on a weekly rotation including holidays

 Additional Information:

  • Accommodations for disabilities in relation to the job selection process are available upon request.

Unlock your full potential!

Apply online today

Upload Resume publish

Thank you!

Your application has been submitted.
We will get back to you shortly.