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Desktop Support Analyst


JOB DESCRIPTION

Our busy office currently has an opportunity for a professional individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the organization. The Desktop Support Analyst will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth.

 

Responsible for the ongoing maintenance and future planning needs of the company’s desktop infrastructure.

Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology.

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.

Resolve software, hardware and device issues reported by the end user and escalate issues to 2nd level support.

Provide on call after-hours support on alternating shifts.

Installation, configuration and ongoing usability of desktop hardware and software.

Offer systems support to IS personnel.

Troubleshoot hardware and software issues in person, remotely and via phone.

Acquire hardware and software assets in a timely manner to ensure deployment timelines.

 

QUALIFICATIONS AND EXPERIENCE REQUIRED

Computer Science or related discipline (degree or diploma)  with 2 + years Desktop Support Experience.

A+ certification, or related certifications.

Proven ability to offer high level desktop support and demonstrated ability in desktop design.

Experience in using Helpdesk Ticketing Systems.

Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset.

Ability to meet deadlines and manage stress efficiently in high-pressure situations.

Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

Strong sense of discretion and confidentiality required.

Vehicle and valid license in good standing.

Excellent written and verbal communication skills.

ITIL Certification as asset.

Ability to provide after-hours support on a weekly rotation including holidays.

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