Desktop Support Analyst

We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company specializing in powertrain system engineering and component supply. Our history includes numerous achievements, many of which have been recognized through prestigious awards from our customers.

Experience a fulfilling and supportive environment where ingenuity is rewarded, collaboration is encouraged, and opportunities are readily available.

Why Join Litens?

In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the organization. The Desktop Support Analyst will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth.

At Litens, you can make an impact. We’ve purposefully cultivated a supportive and flexible environment that gives everyone the opportunity to succeed. Litens offers a competitive and people-first approach to compensation and benefits, and we are committed to provide balanced employment and advancement opportunities for everyone.

Our diversity is our source of strength. At Litens, we are committed to equal employment opportunity, and we value and welcome diversity. We respect employees’ rights for a safe and respectful workplace. Accommodations for disabilities in relation to the job selection process are available upon request.

What will you do?

Be responsible for the ongoing maintenance and future planning needs of the company’s desktop infrastructure.

Collaborate with existing vendors to evaluate new technology that is available and make recommendations to management on using that technology.

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.

Resolve software, hardware and device issues reported by the end user and escalate issues to 2^nd level support.

Provide on call after-hours support on alternating shifts.

Installation, configuration and ongoing usability of desktop hardware and software.

Offer systems support to IT personnel.

Troubleshoot hardware and software issues in person, remotely and via phone.

Acquire hardware and software assets in a timely manner to ensure deployment timelines.

What will you bring?

Education: Computer Science or related discipline (degree or diploma).

A+ certification, or related certifications.

2+ years Desktop support experience.

Proven ability to offer high level desktop support.

Demonstrated ability in desktop design.

Experience in using Helpdesk Ticketing Systems.

Knowledge using SCCM (Microsoft System Center Configuration Manager) an asset.

Ability to meet deadlines and manage stress efficiently in high-pressure situations.

Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

Vehicle and valid license in good standing.

Excellent written and verbal communication skills.

ITIL Certification as asset.

Ability to provide after-hours support on a weekly rotation including holidays.