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Junior Systems Administrator


QUALIFICATIONS

  • Must have computer science or engineering technology degree/diploma or equivalent
  • Experience with work station / desktop installation, configuration and user account management
  • Experience supporting and troubleshooting computer systems, desktops and peripherals
  • Install, diagnose, repair, maintain and upgrade hardware and equipment while ensuring optimal workstation performance
  • Equipment support experience with PC’s, printers and other related peripherals
  • Computer and basic network troubleshooting knowledge providing end user support where required
  • Basic knowledge of WiFi protocols

 

DUTIES AND RESPONSIBILITIES

  • Respond to and resolve help requests while ensuring SLA targets are met
  • Conduct installation, maintenance and troubleshooting of computers, accessories, telecommunications, network accessories, hardware and software
    • Local area networks (LAN) wide area networks (WAN)
    • Wireless infrastructures
    • Servers
    • User accounts
    • Voice over IP (VoIP) telecommunications systems
  • Partner with appropriate department(s) to develop and provide training program(s) for devices and services offered
  • Perform computer network administrative / security tasks
    • User account and file system management
    • Implement computer security restrictions
    • Perform security functions
    • Prepare documentation of network configuration, asset management, applications, and designs
    • Analyze system performance ensuring SLA targets are met
    • Participate in evaluation and testing of network changes prior to implementation
    • Grant and maintain authority to use the network equipment, and software
    • Manage and monitor network backup systems and procedures

 

Additional Information:

  • Accommodations for disabilities in relation to the job selection process are available upon request.

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